Blue Marlin Dive Gili Trawangan (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website and use our services.

 

1. Information We Collect

a. Personal Information

When you create an account, make a booking, or contact us, we may collect the following personal information:

• Name
• Email address
• Phone number
• Billing address
• Diving certification details

b. Non-Personal Information

We also collect non-personal information about your visit to our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website

 

2. Social Login Information

We collect your public profile data only with your consent, which you grant before initiating Social Login, from the social network used to log in to our website. This data includes:

• First name
• Last name
• Email address
• Link to your social media profile
• Unique identifier
• Link to social profile avatar or the social profile avatar itself (in the case of Facebook and LinkedIn login)

This data is used to create your user profile on our website. You can revoke this consent at any time from your profile page on our website or by sending us an email.

 

3. Registration Privacy Policy

When you register on our website, we collect the following information:

• Username
• Password
• Email address
• Optional profile information (e.g., profile picture, bio)

Purpose of Data Collection:

• To create and manage your user account
• To communicate with you about your account
• To provide you with a personalized user experience

Data Security:

• Your password is encrypted and stored securely
• Access to your data is restricted to authorized personnel only

User Rights:

• You can update your profile information at any time
• You can request the deletion of your account by contacting us

 

4. Checkout Privacy Policy

When you make a purchase or booking on our website, we collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order details

Payment Information:

• Payments are processed through third-party payment gateways. We do not store your payment details.

Purpose of Data Collection:

• To process and fulfill your orders
• To communicate with you about your purchase
• To comply with legal and financial regulations

Data Security:

• We use SSL encryption to protect your transaction data
• Payment information is handled by secure third-party services

Sharing Information:

• We share your information with payment processors and shipping providers as necessary to complete your order
• We do not sell or rent your personal information to third parties

 

5. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Bookings: To handle your bookings and deliver our services.
• Account Management: To manage your account, including handling sign-ups and log-ins.
• Customer Service: To provide customer support and respond to your inquiries.
• Marketing Communications: To send you promotional offers, newsletters, and updates if you have opted in to receive them.
• Website Improvement: To analyze and improve our website’s performance and user experience.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

 

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who help us operate our website and deliver our services.
• Payment Processors: We use third-party payment gateways to process payments. These providers collect and process your payment information. We do not store or have access to your payment details.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or protect our rights.
• PADI: We share your information with PADI (Professional Association of Diving Instructors) for certification and training purposes. This includes personal information necessary to process and maintain your diving certifications.

 

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance User Experience: Remember your preferences and settings.
• Analytics: Track website usage and performance.
• Marketing: Provide personalized advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

 

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology.

 

9. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Objection: You can object to the processing of your personal information for direct marketing purposes.
• Data Portability: You can request that we transfer your personal information to another service provider.

To exercise these rights, please contact us at the details provided below.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. Please review the privacy policies of any third-party sites you visit.

 

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@bluemarlingilitrawangan.com
• Phone: +62 877 5936 7889
• Address: Jl. Pantai, Gili Trawangan, Lombok, NTB, Indonesia

 

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting Blue Marlin Dive Gili Trawangan with your personal information.